MANO Model

• Why full container loads (FCLs) only?
  FCLs lower your landed costs and streamline logistics, bulk buying means cheaper pricing. No splitting of containers

• What if I don’t need a full container?
  Smaller roasters can team up to share an FCL—let’s help you find a partner!

• Why no warehousing or delivery?
  We skip overheads by focusing on sourcing and freight, passing savings to you. Need storage? We’ll connect you with top providers.

• What makes Mano different?
  I lead with direct, transparent trading—prime coffee from trusted origins, delivered with care and cost efficiency.

Payments

• Why CAD instead of other terms?
  CAD saves you money by cutting extra steps! Terms increase costs and reduce savings, but we keep it lean at Mano.

• How do I pay for the coffee?
  Pay via bank transfer to our USD account (in Australia) after order confirmation. We’ll send a clear invoice with all details for an easy process.

• When do I pay?
  Pre-shipment or Cash Against Documents (CAD). Lets not pay bank interest charges!

• Does CAD guarantee my coffee is shipped?
  Yes, with CAD, your coffee ships first. We provide the Bill of Lading once it’s en route, and you pay to receive it—tracking ensures peace of mind.

• Why pay in USD?
  USD offers transparent pricing globally, avoiding hidden FX fees for better value at your roastery.

• How does USD save me money?
  Skip conversion fees and control your exchange timing, keeping costs close to origin prices.

• Is USD payment easy in Australia?
  Absolutely! Open a USD account with most major banks in minutes—often fee-free with great rates.

• Can I get flexible payment terms?
  We prefer pre-shipment or CAD, but I’m happy to discuss options for

Logistics

• What does CFR (Cost & Freight) mean?
  We handle shipping to your port (CFR). You manage customs and local transport, keeping costs low and simple.

• What does a freight forwarder do when coffee arrives in Australia under CFR?
  Once your coffee arrives at ports like Sydney, your forwarder clears customs, unloads it, and ensures import compliance. They can arrange inland transport—we recommend trusted partners.

• How do I manage coffee after arrival?
  Your customs broker handles clearance, duties, and transport. Need a recommendation? We’ve got you covered.

• How do I track my shipment?
  Enjoy full visibility with documents, vessel tracking, and updates from start to port arrival.

• Is my coffee insured?
  Marine insurance is included

• What if my shipment is delayed or damaged?
  We monitor closely and team up with you to resolve issues quickly, ensuring your coffee arrives as planned.

Sourcing

• Why specific origins?
  We handpick origins where trusted partners guarantee quality and reliability.

• How do you ensure ethical sourcing?
  We work directly with farmers for fair pay, eco-friendly practices, and full traceability.

• Can I get samples?
  Yes, request cupping samples from origin or landed lots to test quality—just ask!

• Do you offer spot coffee?
  Not usually but we can always assist

• Can I mix coffees in a container?
  Yes, for FCLs, we curate selections from the same origin to suit your roastery.

• Who handles export paperwork?
  We manage all documents—Bills of Lading, invoices, packing lists, and phytosanitary certificates.

Ready to source your next container? Contact me for a quote, samples, or a chat about your needs!